{"id":3834,"date":"2014-01-30T21:37:05","date_gmt":"2014-01-30T21:37:05","guid":{"rendered":"http:\/\/spontaneousdevelopment.com\/sdnuggets\/?p=3834"},"modified":"2014-01-30T22:04:02","modified_gmt":"2014-01-30T22:04:02","slug":"is-your-in-house-experts-ego-costing-your-company-money-part-1-of-2","status":"publish","type":"post","link":"http:\/\/tayosolagbade.com\/sdnuggets\/is-your-in-house-experts-ego-costing-your-company-money-part-1-of-2\/","title":{"rendered":"Is Your In-House Expert's Ego Costing Your Company Money? - Part 1 of 2"},"content":{"rendered":"<p>\u201cThis \u2018telephone\u2019 has too many shortcomings  to be seriously considered as a means of communication. The device is  inherently of no value to us\u201d. \u2013 Western Union Internal Memo, 1876. Isn\u2019t it  amazing how those narrow minded individuals who wrote that memo, rubbished an innovation that was destined to change the world? If anyone had taken them seriously where would we all be today...without the telephone? <\/p>\n<p>  The foregoing is why I argue that companies  need to set up systems to help their in-house experts act in the best interests  of the organisation.\u00a0<\/p>\n<p><em>(<strong>Original version of this article, was published on <a href=\"http:\/\/spontaneousdevelopment.com\/articles\/in_house_experts.htm\" target=\"_blank\">this static html page<\/a> on: <\/strong>7th  September 2007)<\/em><\/p>\n<h3><strong>Who  Is An \"In-House Expert\"?<\/strong><\/h3>\n<p><strong>Here's  my \"definition\":\u00a0<\/strong>Any employee -  whether temporary, contract or permanent - whose opinion - based on his\/her  area of recognised expertise, will be sought and used to decide what the  company should do, with respect to a particular line of  action being considered.<\/p>\n<p>  They (i.e. in-house experts) are often given  the responsibility of providing related support to other employees using their knowledge  and expertise, to evaluate possible strategies, technologies or solutions that  the company could adopt to IMPROVE her ability to achieve valued corporate  goals.<\/p>\n<p><strong>Common  examples include IT managers and their lieutenants. <\/strong><\/p>\n<p>  Sometimes companies outsource their needs  in technical fields such as IT, keeping a skeletal structure in-house. Other  times they engage consultants on a contract basis. And of course some companies  feel more comfortable having a full fledged IT department in some cases with  emphasis on development of in-house software solutions.<\/p>\n<p>  Other types of in-house experts are the  Project Managers, HR managers, PR managers, Marketing Managers, Business  Development Managers, People \/Organisational Development Managers, Engineering  Managers etc.<\/p>\n<p>  These individuals would usually be depended  upon by various categories of decision makers (including their fellow in-house  experts) in the company to EVALUATE - for instance - any new idea or  initiative\/concept being considered for adoption.<\/p>\n<p><strong><em>And more often than not, it is whatever they say that gets  taken as the \"final word\", so to say. <\/em><\/strong><\/p>\n<p>  But that's not bad in itself -\u00a0so long  as the in-house expert maintains a dispassionate and professional (UN-BIASED)  disposition in giving\u00a0his\/her advice or recommendations.  <\/p>\n<h3><strong>The  Problem: In-House Experts' Can Sometimes Be Afflicted With \"Experts' Blindness\"!<\/strong><\/h3>\n<p><em>Do  you have in-house experts whose word you take as gospel truth? <\/em><\/p>\n<p><strong>If  you know them well, and are sure of their competence and objectivity, that  would be a safe thing to do. <\/strong><\/p>\n<p>  But in life, nothing stays exactly the  same. Much as you may trust and like your \"expert\", s\/he may not  always be able to deliver to the same high standards.<\/p>\n<p>  Why?<\/p>\n<p><strong><em>Because s\/he - like the rest of us - is only human! <\/em><\/strong><\/p>\n<p>  And as a human being, when you get used to  being \"the expert\", in a situation where people often readily accept  what you say\/think, it can get quite intoxicating. <\/p>\n<p>That can make you get just a  little \"too carried away\" sometimes. <\/p>\n<h3><strong>Only  Few People Can Resist Feeling This Way Every Now and Then<\/strong><\/h3>\n<p>  Your in-house expert is just as prone as everyone else. Chances are if\/when s\/he does slip up, it will be inadvertent rather  than deliberate. Whatever may be the cause, the potential damage to you\/your  organisation in the event that this does happen (and it CAN!) is the most  crucial thing to consider.<\/p>\n<p>  What if the advice\/tip given you by your  \"in-house expert\" turns out to be based on statistics s\/he checked  two weeks earlier, AND which s\/he assumed would stay the same for at least 30  days, as had been his\/her experience over that past five years? <\/p>\n<p>  But what if THIS time, due to a slight  change in market regulations late last week (that your expert did not bother to  monitor since s\/he \"knew\" it was the same old \"stuff\"),  your plans based on the expert's advice had fallen through? <\/p>\n<h3><strong>Just  think for a moment what it could mean, if this were to happen to you.<\/strong><\/h3>\n<p><em>  The point I'm making is ANYONE of us can  use past experience to take intelligent decisions. BUT the key to our being  consistently successful will be CONTINUED vigilance to changes that MAY occur  and which could have implications for the decisions we take. <\/em><\/p>\n<p>  Without staying alert to unexpected changes  or new developments (some previously unknown to even the most experienced among  us) that could occur, we stand little chance of achieving success with any  degree of consistency.<\/p>\n<p><strong>And  that's why we cannot afford to turn a blind eye to our environment!<\/strong><\/p>\n<p><em>Anybody\/anything  can help us in this process. The problem with some in-house experts is that  they let their egos get in the way - AND block their view. <\/em><\/p>\n<p>  Whenever this happens, the organisations  that depend on them lose out as a result.<\/p>\n<h3><strong>Why  Do In-House Experts Sometimes Behave This Way? <\/strong><\/h3>\n<p>  As I said earlier, the truth is they are  only human. We all have our little attacks of insecurity every now and then. <\/p>\n<p>  And that makes can make a person inadvertently  hold opinions\/give recommendations based LESS on objectivity, and more on how s\/he  \"perceives\" that an idea\/concept\/initiative \"THREATENS\" his\/her  status as an in-house expert.<\/p>\n<p>  A person advocating a new idea\/concept or initiative  may find it useful to ensure the in-house expert believes s\/he can end up looking  BETTER by letting the idea reach decision makers, instead of opposing it. <\/p>\n<p><strong><em>But it may not be easy to do this - especially if one  is an outsider, like a consultant or service provider offering his\/her services  in a unique area e.g. development of a software, website etc.<\/em><\/strong><\/p>\n<h3>  This is why I suggest that companies develop  systems to help in-house experts do what is best for the company at all  times.<\/h3>\n<p><em> I offer some ideas for consideration in the  second \u2013 and concluding part \u2013 of this article, which will appear on this blog tomorrow. <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201cThis \u2018telephone\u2019 has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to us\u201d. \u2013 Western Union Internal Memo, 1876. Isn\u2019t it amazing how those narrow minded individuals who wrote that memo, rubbished an innovation that was destined to change the world? If anyone had [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,8,266],"tags":[],"class_list":["post-3834","post","type-post","status-publish","format-standard","hentry","category-employeescareer-persons","category-entrepreneurs","category-my-dn-travel-news"],"aioseo_notices":[],"views":1196,"jetpack_featured_media_url":"","_links":{"self":[{"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/posts\/3834","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/comments?post=3834"}],"version-history":[{"count":2,"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/posts\/3834\/revisions"}],"predecessor-version":[{"id":3836,"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/posts\/3834\/revisions\/3836"}],"wp:attachment":[{"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/media?parent=3834"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/categories?post=3834"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/tags?post=3834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}