{"id":3575,"date":"2013-12-10T15:17:12","date_gmt":"2013-12-10T15:17:12","guid":{"rendered":"http:\/\/spontaneousdevelopment.com\/sdnuggets\/?p=3575"},"modified":"2013-12-10T15:17:12","modified_gmt":"2013-12-10T15:17:12","slug":"always-be-a-dignified-professional-especially-when-a-client-is-in-a-hurry-andor-demands-lower-fees","status":"publish","type":"post","link":"http:\/\/tayosolagbade.com\/sdnuggets\/always-be-a-dignified-professional-especially-when-a-client-is-in-a-hurry-andor-demands-lower-fees\/","title":{"rendered":"Always Be a Dignified Professional (Especially When a Client Is In a Hurry and\/or Demands Lower Fees!)"},"content":{"rendered":"<p>A South African poultry broiler farm business owner contacted me via my website last week. And he was in a BIG hurry:<\/p>\n<blockquote><p><em>\u201c<strong>Hi, Could you please send me the Excel trial Version of Broiler Chicken management software. Let me know also the price of the system please. I need this urgently. Regards, Molefe<\/strong> (surname removed for privacy)\". <\/em><\/p><\/blockquote>\n<h3>First he sent a web contact form message from the <a href=\"http:\/\/spontaneousdevelopment.com\/pfmgr.html\" target=\"_blank\">video page<\/a> for my EXCEL-VB POULTRY FARM MANAGER and BOPMS\u2122 EXPLANATION.<\/h3>\n<p><a title=\"First he sent a web contact form message from the video page for my EXCEL-VB POULTRY FARM MANAGER and BOPMS\u2122 EXPLANATION. \" href=\"http:\/\/spontaneousdevelopment.com\/uploads\/molefe-form2.jpg\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" alt=\"First he sent a web contact form message from the video page for my EXCEL-VB POULTRY FARM MANAGER and BOPMS\u2122 EXPLANATION. \" src=\"http:\/\/spontaneousdevelopment.com\/uploads\/molefe-form2.jpg\" width=\"583\" height=\"475\" border=\"0\" \/><\/a><\/p>\n<h3>Then he sent another from my <a href=\"http:\/\/excelheaven.spontaneousdevelopment.com\" target=\"_blank\">Excel Heaven custom software development website<\/a>.<\/h3>\n<p><a title=\"Then he sent another from my Excel Heaven custom software development website.\" href=\"http:\/\/spontaneousdevelopment.com\/uploads\/molefe-form1.jpg\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" alt=\"Then he sent another from my Excel Heaven custom software development website.\" src=\"http:\/\/spontaneousdevelopment.com\/uploads\/molefe-form1.jpg\" width=\"653\" height=\"447\" border=\"0\" \/><\/a><\/p>\n<h3><strong>First, I Called Him on Phone to Make Sure He Was REAL<\/strong><\/h3>\n<p><em> And I always to do that at my own expense. In the past, I got a lot of phony requests. That taught me to avoid wasting energy responding to email requests from \"ghosts\" :-))<\/em><\/p>\n<p>Recent buyers of my <a href=\"http:\/\/www.youtube.com\/watch?v=ChaF2MP0zEk\" target=\"_blank\">Excel-VB Ration Formulator\u2122<\/a> and\/or Feed Formulation <a href=\"http:\/\/iff.spontaneousdevelopment.com\/wp\/feed-formulation\/\" target=\"_blank\">handbook<\/a>, got called by me (e.g. in Nigeria and Tanzania). I wanted to speak with them to ensure they understood what I was selling, and to also understand what their needs were.<\/p>\n<p>Anytime I do this, and get the impression my product will not solve that person\u2019s problem, I do not hesitate in advising him\/her accordingly.<\/p>\n<p><strong>Sure it may mean no sale for me. But I prefer that to having an angry or resentful buyer afterwards. <\/strong><\/p>\n<p>This is why today I enjoy cordial relations with most of my past buyers. And many of them gladly helped me complete the questionnaire survey for <a href=\"http:\/\/spontaneousdevelopment.com\/sdnuggets\/no-119-how-to-achieve-success-in-any-field-true-story\/\" target=\"_blank\">my recently concluded agribusiness research paper<\/a>.<\/p>\n<h3><strong>Speaking With the South African Broiler Farm Owner<\/strong><\/h3>\n<p><em><strong>I told him <a href=\"http:\/\/www.youtube.com\/watch?v=u2OEhGPmd5E\" target=\"_blank\">my application in the video was built for a layer\u2019s farm<\/a>, and that did not have an app ready for use with a broiler farm.<\/strong><\/em><\/p>\n<p>If he wanted that, I would need to \"have a formal question\/answer session\" with him. This would help me get a proper feel for his unique farm situation, to accurately determine his needs.<\/p>\n<p><strong>Only then would I be able to determine what the required investment will be. <\/strong><\/p>\n<p>You see, he kept hammering on the cost saying \u201csend me the price!\u201d <em>That bothered me. As did his repeated insistence that he wanted the app \"urgently\". <\/em><\/p>\n<h3><strong> I don\u2019t do \u201crush jobs\u201d as a rule, in this area of my work i.e. farm business custom software development. <\/strong><\/h3>\n<p>The only exception is when I already have an app built, which can be easily customized to suit the client\u2019s need (e.g my <a href=\"http:\/\/www.youtube.com\/watch?v=ChaF2MP0zEk\" target=\"_blank\">Ration Formulator<\/a>, the Poultry <a href=\"http:\/\/spontaneousdevelopment.com\/pfmgr.html\" target=\"_blank\">Layer Farm Manager<\/a> or the <a href=\"http:\/\/www.youtube.com\/watch?v=6-qiy_gq-gA\" target=\"_blank\">Payslip Generator<\/a>).<\/p>\n<p><strong>I told him I would do him an email once our conversation ended. <\/strong><\/p>\n<h3><strong>Here\u2019s an Excerpt from the Email I Sent Him<\/strong><\/h3>\n<p><a title=\"Here\u2019s an Excerpt from the Email I Sent Him\" href=\"http:\/\/spontaneousdevelopment.com\/uploads\/molefe1.jpg\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" alt=\"Here\u2019s an Excerpt from the Email I Sent Him\" src=\"http:\/\/spontaneousdevelopment.com\/uploads\/molefe1.jpg\" width=\"580\" height=\"579\" border=\"0\" \/><\/a><\/p>\n<table width=\"550\" border=\"0\" cellspacing=\"1\" cellpadding=\"1\" bgcolor=\"#00FFFF\">\n<tbody>\n<tr>\n<td><strong><em>===Email Excerpt continues===<\/em><\/strong><\/p>\n<p>\u201c\u2026My service involves developing custom applications to help smallholder farmers manage their farms more intelligently.<\/p>\n<p>The video you watched is of an app I built for a large poultry layer farm in Ekiti state, South West Nigeria. In 2009, I built a similar one for a 12,000 layer farm in Ogun State, also in South West Nigeria.<\/p>\n<p>The one you saw is quite sophisticated, and at a cost of N250, 000 (Two Hundred and Fifty Thousand Naira). A scaled down and therefore less pricey version (missing some features) of it will probably be best for smaller farms.<\/p>\n<p><strong>Please note that it is NOT an accounting application.<\/strong><\/p>\n<p>Yes, it does income and expense recording and reports weekly, monthly and annually.<\/p>\n<p>However it's main purpose is to record daily operations data so as to auto-generate Key Performance Indicators (KPIs) for determining how well the animals are doing on a DAILY basis. Automated charts are plotted for KPIs like feeding rates, Hen Day Percentage, Mortality Rate; Feed to Egg conversion ration.<\/p>\n<p>The trend of the charted data quickly tells you if there's anything to worry about. And you can then take corrective action.<\/p>\n<p><strong>I call my applications of this kind \"Enterprise Information Systems (EIS).<\/strong><\/p>\n<p>For a broiler operation, feeding rate, feed to flesh conversion ratio, mortality rate, growth rate would be the KPIs to measure.<\/p>\n<p>However we still have to get a good idea of how your farm operates so we know how you'll compile data to post into the app.<\/p>\n<p><strong>There is a paper based recording form that often gets modified for use on each different farm.<\/strong><\/p>\n<p><strong><em>If I may offer some advice: <\/em><\/strong><em>avoid focussing on how much just yet. Slow down and think of what exactly you want software to do for you.<\/em><\/p>\n<p>There's so much you can do that can help you manage your farm with LESS EFFORT, and at less cost. That\u2019s what I help farm owners achieve.<\/p>\n<p><strong>Here's what I propose:<\/strong> I'll send you a short questionnaire tomorrow, which you can fill and return to me. Then using your responses, I'll give you more specific answers, including a recommendation on the kind of solution, and the required investment.<\/p>\n<p>If the above agrees with you, just do me a reply saying so, and I'll send you the questionnaire.<\/p>\n<p>Thanks for your interest in my work.<\/p>\n<p><strong><em>===Email Excerpt Ends=== <\/em><\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><strong>And Here\u2019s the Response He Sent<\/strong>...<\/h3>\n<p><a title=\"And Here\u2019s the Response He Sent...\" href=\"http:\/\/spontaneousdevelopment.com\/uploads\/molefe-last-reply.jpg\" target=\"_blank\"><img decoding=\"async\" alt=\"And Here\u2019s the Response He Sent...\" src=\"http:\/\/spontaneousdevelopment.com\/uploads\/molefe-last-reply.jpg\" width=\"580\" border=\"0\" \/><\/a><\/p>\n<h3><strong>24 hours Later, I Sent Him This Email(Below)\u2026and an MS Excel Workbook (Linked Below<\/strong>)...<\/h3>\n<p><a title=\"24 hours Later, I Sent Him This Email\u2026and an MS Excel Workbook, Linked Below\" href=\"http:\/\/spontaneousdevelopment.com\/uploads\/molefe-last.jpg\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" alt=\"24 hours Later, I Sent Him This Email\u2026and an MS Excel Workbook, Linked Below\" src=\"http:\/\/spontaneousdevelopment.com\/uploads\/molefe-last.jpg\" width=\"580\" height=\"337\" border=\"0\" \/><\/a><\/p>\n<h3><a href=\"http:\/\/spontaneousdevelopment.com\/uploads\/frs-molefe.xls\" target=\"_blank\">Click here<\/a> to download a <em><strong>duplicate version<\/strong><\/em> of the Excel based Functional Requirements Specification (FRS) and Questionnaire Workbook I sent to him.<\/h3>\n<p><a href=\"http:\/\/spontaneousdevelopment.com\/uploads\/frs-molefe.xls\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" alt=\"Click here to download a duplicate version of the Excel based Functional Requirements Specification (FRS) and Questionnaire Workbook I sent to him\" src=\"http:\/\/spontaneousdevelopment.com\/uploads\/molefe-frs1.jpg\" width=\"580\" height=\"433\" border=\"0\" \/><\/a><\/p>\n<h3><strong>Note (below) how I stated my delivery duration towards the bottom of the FRS. <\/strong><\/h3>\n<p><a title=\"Note how I stated my delivery duration towards the bottom of the FRS\" href=\"http:\/\/spontaneousdevelopment.com\/uploads\/molefe-frs2.jpg\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" alt=\"Note how I stated my delivery duration towards the bottom of the FRS\" src=\"http:\/\/spontaneousdevelopment.com\/uploads\/molefe-frs2.jpg\" width=\"560\" height=\"409\" border=\"0\" \/><\/a><\/p>\n<p>Without getting his responses to my FRS and questionnaire, I could not know if I could deliver in <strong> less than my standard \"30 working days<\/strong>\".<\/p>\n<p><strong><em>So, it was up to him to respond with the answers I requested.<\/em><\/strong><\/p>\n<p>I\u2019ve not heard from him since then.<\/p>\n<h3><strong>Final Words<\/strong>: My Main Reason for Sharing this Story<\/h3>\n<p><strong><em>Take it from me: Letting a client or prospect hurry you in doing your work, will rarely be a smart move.<\/em><\/strong><\/p>\n<p>What\u2019s more, when a prospect does not want to \u201c<strong>pay a heck of money<\/strong>\u201d, AND at the same time wants the solution delivered \u201c<strong>urgently<\/strong>\", <strong>YOUR <\/strong>best interests, as the provider, will be in danger if you accept!<\/p>\n<p><em><strong>My advice:<\/strong> NEVER change your pricing or delivery schedule, until you have enough information from the prospective buyer to guide you. <\/em>And when you do get the information, make sure you request a reward (and working conditions) consistent with the value you know you will deliver.<\/p>\n<p>Otherwise, not only will you look unprofessional, but you could also shoot yourself in the foot in terms of overall profitability.<\/p>\n<p><strong>Do not let any prospect or client make you jump through hoops. <\/strong><\/p>\n<p><strong><em>Act like a dignified professional, and you\u2019ll always be treated with respect. PLUS, you'll protect yourself from exploitation. <\/em><\/strong><\/p>\n<h3><strong>PS: I should add that the above bit of advice originated, NOT from me, but from Herman Holtz, who was widely regarded as the Consultant's Consultant. <\/strong><\/h3>\n<p>In his book \"<a href=\"http:\/\/eu.wiley.com\/WileyCDA\/WileyTitle\/productCd-0471469106.html\" target=\"_blank\">How to Succeed as an Independent Consultant<\/a>\", he stated \"<em><strong>Be a Dignified Professional - Always<\/strong><\/em>\" as Rule Number 2 in \"<strong>The Initial Meeting with the New Client or Prospect<\/strong>\".<\/p>\n<p>I urge you to abide by it!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A South African poultry broiler farm business owner contacted me via my website last week. And he was in a BIG hurry: \u201cHi, Could you please send me the Excel trial Version of Broiler Chicken management software. Let me know also the price of the system please. I need this urgently. Regards, Molefe (surname removed [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,133,266],"tags":[913,915,916,914],"class_list":["post-3575","post","type-post","status-publish","format-standard","hentry","category-entrepreneurs","category-farm-biz","category-my-dn-travel-news","tag-always-be-a-dignified-professional","tag-herman-holtz","tag-rule-number-2-in-the-initial-meeting-with-the-new-client-or-prospect","tag-when-a-client-is-in-a-hurry-or-demands-lower-fees"],"aioseo_notices":[],"views":1305,"jetpack_featured_media_url":"","_links":{"self":[{"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/posts\/3575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/comments?post=3575"}],"version-history":[{"count":2,"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/posts\/3575\/revisions"}],"predecessor-version":[{"id":3577,"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/posts\/3575\/revisions\/3577"}],"wp:attachment":[{"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/media?parent=3575"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/categories?post=3575"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/tags?post=3575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}