{"id":11275,"date":"2017-01-18T21:45:44","date_gmt":"2017-01-18T21:45:44","guid":{"rendered":"http:\/\/tayosolagbade.com\/sdnuggets\/?p=11275"},"modified":"2017-01-18T21:46:55","modified_gmt":"2017-01-18T21:46:55","slug":"stop-trying-to-delight-your-customers","status":"publish","type":"post","link":"http:\/\/tayosolagbade.com\/sdnuggets\/stop-trying-to-delight-your-customers\/","title":{"rendered":"[Recommended] Stop Trying to Delight Your Customers"},"content":{"rendered":"<p>The idea that companies must \u201cdelight\u201d their customers has become so entrenched that managers rarely examine it.<\/p>\n<p>But ask yourself this: How often does someone patronize a company specifically because of its over-the-top service? You can probably think of a few examples, such as the traveler who makes a point of returning to a hotel that has a particularly attentive staff. But you probably can\u2019t come up with many.<\/p>\n<p>Now ask yourself: How often do consumers cut companies loose because of terrible service? All the time. They exact revenge on airlines that lose their bags, cable providers whose technicians keep them waiting, cellular companies whose reps put them on permanent hold, and dry cleaners who don\u2019t understand what \u201crush order\u201d means.<\/p>\n<p>Continue....<\/p>\n<p><a href=\"https:\/\/hbr.org\/2010\/07\/stop-trying-to-delight-your-customers\" target=\"_blank\">https:\/\/hbr.org\/2010\/07\/stop-trying-to-delight-your-customers<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The idea that companies must \u201cdelight\u201d their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because of its over-the-top service? You can probably think of a few examples, such as the traveler who makes a point of returning to a hotel [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,1375,266,1440],"tags":[1898,2700],"class_list":["post-11275","post","type-post","status-publish","format-standard","hentry","category-entrepreneurs","category-excel-vb-solutions","category-my-dn-travel-news","category-recommended-websites-articles","tag-recommended","tag-stop-trying-to-delight-your-customers"],"aioseo_notices":[],"views":829,"jetpack_featured_media_url":"","_links":{"self":[{"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/posts\/11275","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/comments?post=11275"}],"version-history":[{"count":2,"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/posts\/11275\/revisions"}],"predecessor-version":[{"id":11277,"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/posts\/11275\/revisions\/11277"}],"wp:attachment":[{"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/media?parent=11275"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/categories?post=11275"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/tayosolagbade.com\/sdnuggets\/wp-json\/wp\/v2\/tags?post=11275"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}